포근포근 온천 Terms of Service

This document is a translation of the Korean original. In the event of any discrepancy between this translation and the Korean original, the Korean original shall prevail.

Version: v1 (draft)
Status: Pending the operator's final approval. The provisions on in-app purchases, rewarded advertising, and social login will be reviewed again when those integrations go live.
Drafted: September 6, 2026
Effective date: To be fixed and stated on the app's release date.

Article 1 (Purpose)

These Terms set out the conditions of use of the mobile application Pogeun Onsen (Korean title: 포근포근 온천; package name com.vibeline.pogeunonsen; the "Service") provided by Vibeline (Business Registration No.: 895-01-03886; the "Company"), together with the rights, obligations, and responsibilities of the Company and its users.

Article 2 (Definitions)

  1. Service: Pogeun Onsen, a relaxing merge game in which the player restores an old inherited hot spring by combining items, and all related services.
  2. User: any person who uses the Service provided by the Company under these Terms.
  3. Account: the anonymous identifier granted for use of the Service, or an account linked through social login (Google, Apple, Kakao).
  4. Onsen eggs: the paid in-game currency that may be purchased through in-app purchase or obtained as a reward.
  5. Coins: the free in-game currency earned through play and used to buy furniture, tiles, and similar items.
  6. Gameplay data: information created by the user's play, such as board state, currency balances, reputation, and the progress of facilities, furniture, storage, and quests.

Article 3 (Posting and Amendment of the Terms)

  1. The Company posts these Terms in the app's settings screen and on a web page operated by the Company so that users can readily review them.
  2. The Company may amend these Terms to the extent that the amendment does not violate applicable laws, including the Act on the Regulation of Terms and Conditions, the Act on the Consumer Protection in Electronic Commerce, Etc., and the Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc.
  3. Where the Terms are amended, the Company gives notice through an in-app announcement or similar means, stating the effective date and the reason for the amendment, at least 7 days before the effective date, or at least 30 days before it where the change is unfavorable to users or otherwise material.
  4. A user who does not express refusal by the effective date of the amended Terms is deemed to have agreed to them. A user who does not agree may withdraw from membership.

Article 4 (Formation of the Contract and Accounts)

  1. The contract of use is formed when a user agrees to these Terms and uses the Service.
  2. A user may start playing anonymously immediately after installation, without signing up. Gameplay data created in the anonymous state is also recorded on the Company's servers.
  3. After the tutorial is completed, linking a social account is required, and further progress is restricted until it is linked. This exists so that progress can be stored safely and carried over when the user changes devices; when an account is linked, progress made anonymously is carried over as it is.
  4. An account may be linked using Google, Apple, or Kakao as offered in the app. Use of each provider's service is also subject to that provider's terms and policies.
  5. A user must manage their account with the care of a good manager and must not use another person's account or share authentication credentials. The user is responsible for any unauthorized use of their account.
  6. Users under the age of 14 must not link an account or make in-app purchases without the consent of a legal representative.

Article 5 (Contents of the Service)

  1. The Company provides gameplay comprising item merging, generator operation, facility restoration and upgrades, placement of furniture and tiles, guestbook quests, a mailbox, and in-game news.
  2. The Service communicates with the Company's servers, so a network connection is required to use it.
  3. The Company may add to, change, or discontinue part of the game content, difficulty, currency supply, and features in order to improve the quality of the Service. Changes that materially affect users are announced in advance by reasonable means.
  4. The Company may run regular content updates and events. The conditions and rewards of an event follow the announcement made in the app.

Article 6 (Gameplay Data and Server Storage)

  1. Gameplay data is stored on the Company's servers, and values that affect progress, such as currency, reputation, timers, and unlock state, are authoritative on the server.
  2. Where a user modifies the client or manipulates communications in order to bypass server determinations, the Company may correct the affected data or take the measures set out in Article 11.
  3. The Company may set reasonable upper limits on the capacity of the board, storage, and mailbox per account and on the length of each input in order to operate the Service stably.
  4. The Company operates the Service with care, but in the absence of intent or gross negligence it may limit its liability, to the extent permitted by applicable law, for unrecoverable losses caused by device failures, operating system policies, network outages, or failures of external services.

Article 7 (Onsen Eggs and In-App Purchases)

  1. A user may purchase onsen eggs through in-app purchase in the app stores. Onsen eggs are a consumable product that is used up when spent.
  2. The price, the quantity of onsen eggs granted, and the composition of package products are shown on the purchase screen in the Service, and the Company discloses the terms of the transaction before payment as required by applicable law.
  3. Payment processing, receipt issuance, and the first line of refund handling are carried out under each app store's policies and systems. The Company does not directly collect or store payment instrument details such as card numbers.
  4. The Service does not offer auto-renewing subscription products. If auto-renewing products are introduced in the future, the renewal conditions and the method of cancellation will be disclosed separately before payment, in accordance with applicable law and app store policies.
  5. Purchased onsen eggs may be used only in the ways determined by the Company and may not be exchanged for cash or transferred or traded between users.
  6. A user may retrieve previously completed purchases under Settings > Restore purchases in the app.
  7. If payment has been completed but the currency has not been granted, please let us know through the in-app inquiry form or the contact in Article 18. The Company will grant it after confirming the payment.

Article 8 (Withdrawal of Subscription and Refunds)

  1. A user may request withdrawal of subscription and a refund in accordance with applicable law, including the Act on the Consumer Protection in Electronic Commerce, Etc.
  2. Withdrawal of subscription may nevertheless be restricted in the following cases.
    • Where the user has already spent the purchased onsen eggs
    • Where applicable law otherwise restricts withdrawal of subscription
  3. Refunds for in-app purchases follow the refund policies and procedures of each app store. The Company does not unreasonably restrict the rights granted to users by applicable law.
  4. Where a refund is issued through an app store, the Company may claw back the onsen eggs granted for that payment. Where they have already been spent and cannot be clawed back, the Company may record the shortfall and set it off against currency granted later.
  5. Purchases by minors: where a minor has made a payment without the consent of a legal representative, the minor or the legal representative may cancel that payment in accordance with applicable law. Cancellation may be restricted where a legal representative consented, where the minor led the Company to believe by deception that they were of full age, or in other cases provided by law.

Article 9 (Rewarded Advertising)

  1. The only advertising in the Service is rewarded advertising that the user chooses to watch. There are no banner ads or interstitial ads that appear automatically.
  2. All features of the Service are available without watching any advertising.
  3. Ad rewards are granted after the Company's server verifies the completion notice sent by the advertising provider. Where an advertisement was not played to the end or verification fails, the reward may not be granted.
  4. The Company may apply daily view limits and cooldowns to ad rewards in order to keep the Service balanced and prevent abuse. The applicable conditions are shown in the app.
  5. Claiming ad rewards repeatedly using automated tools or a modified environment constitutes a prohibited act under Article 10.

Article 10 (Obligations of Users and Prohibited Acts)

A user must not do any of the following.

  1. Reverse engineer, copy, or modify the Service, or manipulate the client or its communications in order to alter gameplay data improperly
  2. Access the Service abnormally, or obtain currency or rewards, using automated tools such as macros or by exploiting vulnerabilities
  3. Place an excessive load on the Company's servers or otherwise interfere with the normal operation of the Service
  4. Trade an account, currency, or items for cash, or transfer or lend them to a third party
  5. Enter another person's personal information, defamatory content, or unlawful content into inquiries or other input fields
  6. Impersonate another person or use another person's account
  7. Infringe the intellectual property rights of the Company or of a third party
  8. Violate applicable law or these Terms

Article 11 (Measures on Violation)

  1. Where a violation of Article 10 is confirmed, the Company may, in proportion to its seriousness, claw back improperly obtained currency, restrict access to features, suspend the account, or terminate the contract of use.
  2. The Company notifies the user of the reason and of how to object, either before the measure is taken or without delay afterwards. Where an urgent response is required or notice is impracticable, notice may be given after the fact.
  3. A user who objects to a measure may raise the objection through the in-app inquiry form or the contact in Article 18. The Company will review it and lift the measure immediately where the objection is justified.

Article 12 (Intellectual Property)

  1. Intellectual property rights in the Service and in the content it contains, such as graphics, sound, text, game rules, and programs, belong to the Company or to the rightful holder. Assets and fonts provided under open licenses are subject to their respective licenses.
  2. A user may not commercially exploit information obtained through the Service, or allow a third party to do so, without the Company's prior consent.
  3. Rights in the text a user enters in the Service remain with the user, and the Company stores and uses it only to the extent necessary to provide the Service and handle inquiries.

Article 13 (Changes to and Suspension of the Service)

  1. The Company may change or suspend all or part of the Service where operationally or technically necessary.
  2. Where the Company terminates the Service, it will give advance notice in the manner and within the period required by applicable law and will take the measures required by law in respect of unused paid currency.
  3. The Service may be interrupted for reasons beyond the Company's reasonable control, such as natural disasters, communication failures, or failures of app store, cloud, login, or advertising providers.

Article 14 (Withdrawal of Membership and Termination)

  1. A user may request withdrawal of membership, terminating the contract of use, at any time under Settings > Delete account in the app.
  2. The app confirms in two separate steps that the deletion cannot be undone and that unused currency, including purchased onsen eggs and coins, will be lost.
  3. Once the withdrawal has been processed, the account and its gameplay data are deleted immediately and cannot be recovered. The app returns to the initial anonymous state.
  4. Deleting the app alone does not delete the account or the data held on the server. To delete an account, please use the account deletion function in the app or contact us at the address in Article 18.
  5. The treatment of unused onsen eggs follows applicable law and the refund policy in Article 8.
  6. Transaction records that must be retained under applicable law are kept separately for the applicable period and are then destroyed.

Article 15 (Limitation of Liability)

  1. The Company operates the Service with care but, in the absence of intent or gross negligence, is not liable for damage arising from the user's device environment, a device change, deletion of the app, or a failure of an external service.
  2. The limitations in this Article do not apply to the Company's intent or gross negligence, or to liability that cannot be excluded under consumer protection law.
  3. In all other cases the Company's liability is determined in accordance with applicable law, within the scope of direct damage that has actually occurred and was ordinarily foreseeable.

Article 16 (Protection of Personal Information)

The items of personal information processed, the purposes of processing, the retention periods, the entrustment of processing and overseas transfers, advertising and behavioral information, and users' rights are governed by the Pogeun Onsen Privacy Policy v1.

Article 17 (Governing Law and Dispute Resolution)

  1. These Terms and any dispute between the Company and a user are governed by the laws of the Republic of Korea.
  2. Where a dispute arises in connection with use of the Service, the Company and the user shall endeavor to resolve it through good faith consultation.
  3. Where consultation does not resolve the dispute, the competent court is determined in accordance with the Civil Procedure Act and other applicable laws.

Article 18 (Inquiries)

Inquiries about the Service and these Terms may be submitted through Settings > Contact us in the app or at the email address below.

Addendum